It doesn’t matter if it is how they are used during a conversation, text, digitally or email messages words are powerful.
Communication is delicate.
We never know what the other person might be going through when absorbing communication. Words are more than a string of letters. Emotions are also involved.
Its easy how interruptions can get lost in exchange of conversations. How much to say? When and how to deliver messages ?
After many years in the communications business I have seen many situations play out. These have been in person, email, text or other digital methods.
My goal is helping with your communications project helping you consider many considerations.
Words are more than letters. Words matter.