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Avoiding gray areas.

Internal communications:Setting up expectations within an organization is not as easy as it seems. This can be the case when working complex situations.But what if before an opportunity starts certain lines of communications have been set up? Then only during a live...

To convert more is to deliver more.

Converting over business leads to new business takes strategy.I have worked with some high-preforming individuals and teams over the years. There are some constant traits I have seen when it comes to make the conversion to a new customer.They do more -High performing...

Active listening turned off.

Recently I was asked to attend an in-person visit.The goal was to get important information to examine what to do next.We were attempting to get the payoff amount on a vehicle.Instead, the sales manager went into his own talking point. He was the new person there. He...
Broken Chains of Communications

Broken Chains of Communications

A chain is intended to be a stable and reliable application for pulling heavy and strong items.  If you have ever picked up a chain and parts of it break off right away the entire chain is useless.  The same can apply to communications. Communications appear...